Friday, October 14, 2011

Occupy Wall Street: A "Wall Streeters" take on the occupancy...

Charles Krauthammer wrote a piece today (see below) about the occupy Wall Street movement that I think totally misses the point. Some are asking incredulously how can the occupy Wall Streeters rail against corporate greed and at the same time weep for the passing of Steve Jobs, a billionaire 8 times over? For me the answer is really quite simple: Firms of Endearment. People protesting income inequality or more accurately I might say, opportunity inequality, (not corporate greed) don't begrudge Jobs his billions, because they believe he ran an organization that cared as much about them as it does about making a profit. And I'd say that if more corporations acted or even made people believe they were acting this way, many (not all mind you but many) of the "occupiers" wouldn't be feeling as they do now. The pundits talk about "class warfare", attacking capitalism or making Wall Street a "scapegoat". My problem with this is the seeming lack of real critical thinking about the message of Occupy Wall Street. Do you think these people hate Capitalism? Of course not, in fact they are begging for a seat at the table of capitalism. They all would rather not be a part of the 99%. They all want to better their financial station in life. They want capitalism to thrive and flourish, only in a way that truly lifts all boats and not just the yachts of wall street. That's not to say that wall streeters don't deserve their yachts, they do and they should be trying to make enough money to buy more. But in the process they should also be looking for ways to give others the opportunity to buy a nice Boston Whaler or two. Not by sharing the money they've made with those sitting in a park, but by operating their businesses in a way that looks to create wealth building opportunities for as many citizens as they can...not just shareholders. (Creating shared value not sharing created value: per Porter HBR January 2011...look it up!)

The people in the park about 2 blocks from my apartment here on Wall Street aren't occupying Green Mountain Coffee Roasters; they aren't occupying Whole Foods; they aren't occupying Lulu Lemon, Under Armour or Southwest Airlines; and they aren't occupying Apple. They aren't occupying Warby Parker or Patagonia or Method Cleaning Products, Toms shoes, or Zappos. Be it perception or reality, people believe that companies like those I name above care, emotionally, really care, as much about their customers, employees, communities and suppliers as they do about making money for their shareholders. By running their businesses with this "Stakeholder" mindset first and foremost, they create a more conscious form of capitalism that creates greater opportunities for wealth creation for the greatest number of people, while amazingly creating more wealth for themselves. In fact it is my belief that organizations that truly understand and embrace the message I posit here, those that understand that income inequality is a bad thing for us all and then set out to actually do something about it, will not only reap the benefits of good press and good will. They will reap the wealth creating benefits of highly engaged employees and loyal customers willing to spend more and more on their products. Understanding this and taping into it will be the competitive advantage of the next 50 years and beyond.


An excerpt from Krauthammer's piece:

Exhibit C. To the villainy-of-the-rich theme emanating from Washington, a child is born: Occupy Wall Street. Starbucks-sipping,  Levi’s-clad, iPhone-clutching protesters denounce corporate America even as they weep for Steve Jobs, corporate titan, billionaire eight times over.

These indignant indolents saddled with their $50,000 student loans and English degrees have decided that their lack of gainful employment is rooted in the malice of the millionaires on whose homes they are now marching — to the applause of Democrats suffering acute Tea Party envy and now salivating at the energy these big-government anarchists will presumably give their cause.

Thursday, September 8, 2011

Free at Last

As many of you know...(many, like there's thousands following this)...I've been in the throws of creating a new business for some time now. It's been an incredibly challenging endeavor and for the last three years my partners and I had been stuck inside and organization where we were unable to speak freely about our hopes and dreams and ideas for this new business. Well at long last we've been liberated! As such I thought I'd just post a piece I wrote at the beginning of this journey to give anyone who's  interested a view into what we hope is to come. Enjoy!


Investing in Companies with Soul:
Soul is when you have the ability to make other people feel better about being alive, regardless of their condition”
Wynton Marsalis:


In his book, The Executive's Compass: Business and the Good Society, James O’Toole of the Aspen Institute posits a concept of “The good society.” It is a place where the citizenry feels at Liberty to pursue their own goals, where there is guaranteed Equality of opportunity, where efficient markets drive wealth creation and constantly increasing standards of living and where we care for our natural resources and engage in human interconnectedness so that Communities can flourish and create an ever improving quality of life. In other words, O'Toole's concept of the good society requires a state of "concinnity" among Liberty, Equality, Efficiency, and Community. Concinnity is an ancient English noun, rarely used today, that means "a skillful blending of the parts achieving an elegant harmony."

We firmly believe that capitalism has the greatest potential to breathe life into O’Toole’s concept of the good society. Capitalism is the engine of wealth creation and personal opportunity. It provides us with the resources to pursue our own goals, and affords us the ability and time to devote to community. Absent capitalism, the good society is unattainable. However traditional capitalism has historically levied what were seen as unavoidable ills on society as well.  Pollution and the depletion of resources, exploitation of workers and an ever increasing gap between the very wealthy and the poor even in countries with the most efficient private market economies has been seen as inevitable and justifiable for the sake of shareholder wealth creation. For capitalism to take root, basic conditions such as the rule of law, property rights, financial infrastructure, economic freedom and political freedom must exist. Admittedly, our ability to convince or influence countries to adopt these basic conditions is very limited. (Though we will strive to support individual organizations with a stated mission to do so.) However, what we can influence is the way capitalism is practiced within environments where the right conditions exist. We believe a new form of Conscious Capitalism, one that smooths the rough edges of traditional capitalism, is required for capitalism to flourish, spread and create the good society.

We believe strongly that in the era of Conscious Capitalism, great companies will be those that strive to create value for all stakeholders by operating in a state of concinnity in which stakeholders (customers, employees, communities, suppliers, investors) are sustained by the sublime experience of interacting with each other in elegant harmony. In their book, Firms of Endearment, authors Raj Sisodia, David Wolfe and Jag Seth, offer stark evidence that operating from this more holistic perspective can do more to increase shareholder value than operating from a more self-focused (i.e., shareholder dominant) operating model. These companies have accepted responsibility for becoming “instruments of service to society” in addition to their obligation to make returns for their owners. We believe this view of capitalism will be more readily and globally embraced and thus increase the likelihood of achieving the good society for more and more citizens of the world. 

Peter Drucker surmised that profit is not the goal of a business enterprise, merely a measure of the validity of its business model. Profits are a lagging indicator of what is in the hearts and minds of customers. We believe the hearts and minds of customers are yearning for companies that understand doing good and doing well are equal partners in capitalism. We believe in a model of evolutionary capitalism which aims to be an engine of value creation and service by tending to the interdependent needs of all stakeholders as a means of achieving the good society.

Monday, March 14, 2011

Why Conscious Capitalism Matters:

(I know this is way out of date…I wrote this last August. But I still thought it would be interesting to post….)

There was an article in last Sunday’s Washington Post about how BP “investors” are trying to factor in the costs of this horrific event and decide what to do next. Is BP a “buy”?

I put investors in quotes because as in most cases, the beneficial investors aren’t the ones making these decisions. It’s actually the Wall Street money managers, analysts and large institutional investment officers who get to decide. And with that in mind it should come as no surprise to most of us that 10 of the 14 leading investment analysts that cover BP now have a “buy” rating on the stock. As those of you who know me may imagine…I’ve got a different take on the situation.

Much of the focus on whether BP is now a “buy” centers on pure balance sheet analysis: which of the costs of containment and remediation will need to be internalized (or paid for directly by BP); do they have enough cash to pay that amount; how much will they have left and how much will the damage to their reputation effect their ability to continue profitable operations in the future and possibly effect their stock price? When you do the math, based on BP’s cash position, relative lack of debt and strategic and tactical relationships, many analysts simply can’t see a reason why investors would not get into BP stock at this point. And I suppose if money were all that mattered this all would make perfect sense.

If it has not yet become evident to Wall Street that there are other issues that matter just as much (not more, simply just as much) as money, I wonder if it ever will. If money is all that matters to you, if you don’t care about the lives of the people of the Southeast, if destroying the oceans and coastal waters doesn’t concern you, if you’re not concerned with the price or availability of some of the best seafood in the world, if the notion of killing an entire species of animals is secondary to how any particular investment you might make could fare in the next 12 months, then by all means, you should consider an investment in BP. If however these things are equally as important to you as making money (not more important mind you, only equally important), than an investment in BP or any company that views the world like BP does is strikingly counterproductive.

As many of you know, I’ve been preaching to anyone who would listen for the last 4 years that we need not continue to make the false choice between attending to the common good and creating economic value. In fact I believe that the majority of Americans (and most citizens in the developed world) are simply fed up with the notion that businesses, and the people who run them, are somehow exempt from the moral and ethical standards by which we abide in private life, just as long as they tend to the wealth of their investors and just as long as the don’t do anything illegal. At this point it’s unclear whether BP did anything illegal, and it will take some time to get to the bottom of the cause of this disaster. But it seems relatively clear that, in like most engineering disasters, many small seemingly unconnected decisions and mistakes led to a catastrophe, and that many of those decisions were justified in the name cost cutting and thus in the name of tending to “shareholder value”.


R. Edward Freeman, Professor of Business Administration at The University of Virginia and Academic Director of the Business Roundtable Institute for Corporate Ethics has stated: “The alternative to capitalism as we know it is not socialism, but a better form of Capitalism – one that recognizes the existence of the commons and acts to prevent the single minded individualism capable of destroying it.”

If managers (Not leaders mind…managers), take a dogmatic and myopic view of the purpose of the corporation being to provide for shareholder value, society and shareholders alike eventually suffer. It is just that simple: If on the other hand, managers (and leaders) operate from a Stakeholder mindset, it becomes, if not impossible, certainly exceedingly difficult for them to take decisions like BP did that were so clearly borderline in regards to ethics and morality.

BP, the 10th largest company in the world (according to 2010 Forbes Global 2000 list), pursued profits with that “single minded individualism” that now threatens to destroy much of the Gulf of Mexico and large portions of the Southeastern U.S. coastline.

Instead of operating from a mindset of a long-term exchange of value between stakeholders and the company, we now have a disaster created by the company, which will undoubtedly foment scores of CSR and / or philanthropic “initiatives” meant to atone for this disaster. It’s simply incredible to me that reasonable human beings can’t see the value of avoiding these types of disasters in the first place. If BP had operated from a stakeholder mindset as opposed to a shareholder mindset, it would have been simply unthinkable for them to put employee lives at risk in order to satisfy investor’s needs for quarterly profits. And the most ironic and heartbreaking part of this story is that focusing on stakeholders would have saved shareholders billions of dollars in cash, market cap and legal fees.

Those who cling to the notion that corporations exist solely for the benefit of stockholders need only examine this current crisis to see how BP has not only effected society far beyond it’s stockholders, but is even now looking to congress…and the American taxpayers, to limit it’s liability for the damage it has done and thereby transfer that liability to the broader society. I’m sorry but the “corporatists” can’t have it both ways. They can’t claim the company be run for the sole and primary benefit of shareholders and then require other stakeholders to pick up the tab when something goes array.

The argument goes that raising the cap on liability would increase the cost of oil exploration in the Gulf by 25%, thereby allowing only the largest companies to explore, reducing competition, eliminating jobs and reducing tax revenues. I’m assuming this is all because big oil companies would insure against this higher cap and that money spent on premiums wouldn’t be available for other things, like innovation etc. Additionally there’s the argument that smaller companies would be pushed out of the business of deepwater exploration (Congress…looking out for the little guy). Which of course is a silly argument; if a company is too small to manage the real risks of doing a certain type of work, they don’t get to do that work! That’s why Joe’s Construction Company doesn’t get to compete with Parsons to build skyscrapers in Dubai! But, that aside, isn’t it funny how these big companies, and the politicians who support them, want to worship at the altar of free market capitalism…except when it might cost them something to do so? Then they are all for government “interference”. For an industry that has fought regulation at every turn, they now want the government to impose a statutory remedy to their risk!

Now of course for every action there are sets of unintended consequences. But lets suppose for a minute that instead of just buying more insurance (against an event we were told would never happen…), the oil companies managed their risks by actually understanding how to prevent this type of thing, investing as much money in safety science as they have in drilling science moving forward? Which would actually create jobs for a whole new generation of engineers and scientists who are equally as concerned with sustaining the planet as they are in extracting the oil.

Conscious Capitalists look at the world through a different lens. They realize that profit is not a strategy, merely a measure of the efficacy of your business model. They realize that the most effective business models are those that put customers, employees, and society at the center of their world




The Dividend Discussion:


I feel for the pensioners in the UK who are going to suffer from the possible implosion of this company. But this should be a clarion call for the pension fund trustees who pick the fund managers who buy stock in these types of companies. Companies that chase earnings at all costs are eventually bound to make decisions that harm society. Those people who made the decisions to put their values aside because of their “fiduciary responsibility” to their pensioners need to re-evaluate what they do and how they do it. The AFL-CIO Office of Investment website defines Capital Stewardship thusly:

Capital stewardship means investing based on the principle that the long-term, sustainable value of any investment requires mutually beneficial cooperation among all those involved, including workers, managers, investors, customers and members of the community. When investors are choosing among comparable investments, workers and their benefit funds may choose those that support working families and their communities and are aligned with their view of value.

This doesn’t define the nature of a company like BP. The people responsible for the funds of these UK pensioners were not acting as “stewards”. The idea of fiduciary responsibility has been co-opted to mean profit and increasing portfolio value at all times at all costs. What if we start to think about fiduciary responsibility in terms of investing responsibly such that you try to preserve capital and grow it over the long-term? This is what Capital Stewardship is about. Not chasing quarterly earnings.

If you invest in companies that want to look like a good companies, through earnings management and advertising, instead of doing the real hard work it takes to actually be a good company: focusing first and foremost on customer needs, creating a highly engaged workforce, treating suppliers as equal partners in your business and not like indentured servants, and putting the common good of society at the center of their purpose for existence: the possibility of bad things happening to that company, and your pension, are simply amplified to an unacceptable level.

I was at a talk given by Malcolm Gladwell this week. I think Malcolm is a genius and I have always studied his insights. He’s developed a new theory about how complexity and the access to ever increasing information are changing the skills needed to now solve complex problems (what he calls mysteries) as opposed to how linear and “puzzle-like” (his idea) our complex problems used to be in society. I won’t get into the details of his arguments but I think they are cogent and worth exploring. In the process of this however someone asked him what he thinks about the spill. His explanation of what happened, I think, is right on the money. He said the accident is what we call a “Normal Accident”. Put simply, it happened because a series of small problems occurred simultaneously in a complex and highly connected series of sub-systems. Any one or any number of them individually would not have caused even a minor problem. But when a critical mass of these small, seemingly unconnected problems occur simultaneously or in a certain sequence, we get a major engineering disaster. Gladwell then went on to make the mistake that many people make; because these systems are so complex…accidents simply happen, its nobodies fault and all we can do is work to fix them. This line of thinking allows BP to abdicate its responsibility here and I’m here to tell you it’s just not that simple. Yes complexity creates situations that we can’t anticipate. Mistakes happen and sometimes a series of those mistakes end up causing catastrophes. But something else is often required for a “normal accidents” to occur: A sub-optimal organizational structure that in turn is subject to production pressures and managerial maneuvering (from the LearningLab website)…

What does this mean? Normal accidents happen; they are more prone to happen in an organization like BP whose culture has long been morally and ethically bankrupt. For years they’ve put the safety of employees aside in search of profit. I truly don’t think BP did anything criminal here and frankly I think the criminal investigation is a waste of time and money. An even bigger waste of money is an investment in a company that doesn’t care.